BTL 871 - CLEAN and SMART Banking

 

The Banking Tutor’s Lessons

BTL 871                                                                                18-02-2026

CLEAN and SMART Banking  

"CLEAN and SMART banking" refers to a  reform initiative for Public Sector Banks  known as the EASE (Enhanced Access and Service Excellence) program.

This framework aims to transform traditional institutions into data-driven, customer-centric by focusing on two core pillars – CLEAN Banking and SMART Banking.

"CLEAN" Banking: Institutional Integrity - The "Clean" component focuses on financial hygiene and transparency to restore trust in the banking system:

Clean Credit: Implementing rigorous, data-based credit appraisal processes to prevent bad loans from the start.

Leveraging Data: Moving away from subjective lending to analytics-driven decision-making.

Ensuring Accountability: Hardwiring IT solutions into systems to track performance and ensure responsibility at all levels.

NPA Recovery: Strengthening the resolution of Non-Performing Assets (NPAs) through transparent processes.

 

"SMART" Banking: Technological Excellence - The "Smart" component targets the customer experience through digital innovation:

Speedy  & Multi-channel reach: Ensuring 24/7 banking availability through digital channels and "Dial-a-loan" services. 

Accessible & Affordable: Using technology to reach the grassroots level, including micro-enterprises and rural areas, at lower costs.

Responsive: Utilizing AI-powered chatbots and predictive analytics to offer hyper-personalized financial advice and instant support.

Technologically Enhanced: Embedding advanced features like biometric authentication (fingerprint/facial recognition) and blockchain for secure, transparent transactions.

Sekhar Pariti

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